Telephone Fraud: How to Respond to Fraudulent Calls

Picture: Landline phone 

Telephone fraudsters are increasingly turning their attention to consumers’ money. However, these are not defenseless to the lock calls. Quick action is required: those who defend themselves against the fraudulent calls can not only protect their own bank account, but also protect that of many other consumers.

What is telephone fraud?

According to the Federal Network Agency, the main trick is in the form of ringing calls, in which consumers are called by voice computers. In it, consumers are informed about the alleged victory in a raffle and get an attractive premium in view – such as a car or a trip. For more information consumers should then call back at a frequently expensive 0900 phone number. There, however, only a waiting loop is waiting, and the phone bill rises and rises.

What should consumers do when making a fraudulent lock call?

Immediately hang up – or at least call the 0900 number that is announced. Otherwise it will be expensive quickly. Who wants to protect other consumers, but should write down the 0900 number and then inform the Federal Network Agency. The authority ensures that the telephone number is switched off and the operators of fraud numbers can no longer collect money from consumers through their telephone service providers. Hundreds of numbers have been disabled in the past few months.

Do consumers have to bear the phone costs for fraudulent 0900 numbers?

No. Consumers should respond quickly to a potential call on such a number. The display with the Federal Network Agency helps, because this quickly shuts down the fraud numbers, according to consumer advocates. In addition, there is the prospect that the fees for the expensive 0900 call may not even be debited with the next phone bill.

Do consumers still have a chance if money has already been debited from the account?

Yes. But here, too, quick action is required. Consumer advocates recommend that they become active within four weeks of receipt of the bill and have the amount of the 0900 provider rebooked through their bank or savings bank. The complaint of the telephone bill should inform consumers in any case the 0900-offerer and their telephone offerer in writing, which issues the bill. It should be mentioned that it is about the amount of a special provider.

What is the difference between telephone fraud and unauthorized telephone advertising?

When telephone fraud criminals aim to get about expensive 0900 numbers to the money of consumers. Unauthorized telephone advertising often involves placing contracts with consumers for services or selling products. Advertising calls are only permitted with the express consent of the consumer. With the law that has been in force since last year, it is mandatory that this permission must be available before the call. It must not be obtained until the beginning of the conversation. Also callers have to show their phone number. Otherwise fines are imminent.